Talk to Us

Privacy Policy

This Privacy Policy ('Website Privacy Policy') is applicable to this site and pertains to the acquisition, utilization, and disclosure of data garnered from site visitors or users. It also encompasses text messaging. For clients, it is important to read this Website Privacy Policy. It elucidates how Alts Custodian Company manages personal information obtained from you. Please review this Website Privacy Policy attentively to obtain a comprehensive understanding of how we collect, utilize, protect, or otherwise oversee your Personally Identifiable Information concerning this website.

Information Gathering from Website Visitors

When utilizing this website for research, account review, or transactions, you may be prompted to furnish your name, email address, mailing address, phone number, or other particulars to facilitate your experience. Additionally, certain data about your IP address, web browser, and computer system is automatically conveyed to our web servers as an inherent aspect of internet operation. Consequently, we may accumulate and monitor home server domain names and details regarding the pages of our website accessed by visitors.

Timing of Information Collection

We collect data when you engage with this website, such as during account reviews, transactions, form submissions, newsletter subscriptions, survey participation, Live Chat interactions, or data input on the website.

Utilization of Your Data

We may utilize the information gathered when you subscribe to our newsletter, engage in surveys, interact with our Online Portal to access account information or utilize other site features. We employ this information for the following purposes:

  • Personalizing your experience and delivering services that align with your interests.

  • Enhancing our website to better serve you.

  • Addressing your customer service inquiries more effectively.

  • Administering contests, promotions, surveys, or other site features.

  • Streamlining transaction processing.

  • Soliciting ratings and reviews of our services or products.

  • Following up after communication via live chat, email, or phone inquiries.

  • We retain the right to share aggregate data that cannot be individually identified.

Safeguarding Your Information

Safeguarding your personal information is our utmost priority. To this end, we have implemented various measures to protect your data, including but not limited to:

  • Conducting vulnerability scanning and/or scans to meet industry standards.

  • Engaging an external PCI compliant payment gateway for credit card transactions.

  • Regularly performing malware scans.

  • Restricting access to your personal information to a select number of authorized individuals bound by confidentiality obligations.

  • Employing 356-bit Secure Socket Layer (SSL) technology to encrypt sensitive/credit information, thereby mitigating the risk of unauthorized access to your financial data.

  • Implementing diverse security measures to safeguard the personal information of users when accessing their data on our Online Portal.

  • Processing all transactions through a gateway provider, without storing or processing them on our servers.

Usage of 'Cookies'

Indeed, we employ cookies—small text files that websites or service providers transfer to your computer's hard drive through your web browser (if allowed). These cookies empower our systems to recognize your browser and capture specific information, helping us comprehend your preferences based on prior or ongoing site interactions. They also facilitate the compilation of aggregate data concerning site traffic and interactions to enhance future site experiences and tools. We may also enlist trusted third-party services and action tags to track this information on our behalf, augmenting our capacity to meet user requirements. You have the option to receive a notification each time a cookie is sent or opt to deactivate all cookies through your browser settings. Since each browser varies slightly, consult your browser's Help Menu for guidance on modifying your cookie preferences.

Impact of Disabling Cookies in User Browsers

Disabling cookies in your web browser may affect the functionality of specific features designed to enhance your site experience.

Sharing with Third Parties

We do not sell, trade, or transfer your Personally Identifiable Information to unrelated parties, except when authorized by law and for the following reasons:

  • Compliance with our Privacy Notice.

  • Adherence to applicable laws.

  • Response to government inquiries or requests.

  • Compliance with valid legal processes.

  • Protection of our rights, privacy, safety, or property.

  • Preservation of available remedies or limitation of potential damages.

  • Enforcement of our rights against inappropriate site usage. Nevertheless, non-personally identifiable visitor information may be disclosed to other parties for marketing, advertising, or other purposes.

Inclusion of Third-Party Links

>On occasion, at our discretion, we may incorporate links to third-party websites. By maintaining these links, we neither endorse nor promote these third parties, and we do not assume responsibility for the quality or reliability of products or services offered or advertised on such third-party sites.

Google's Involvement

We may employ Google Analytics or other third-party cookies to track and report website traffic, as well as for remarketing purposes. Any data collected will be used in accordance with our privacy policy and the privacy policies of third parties. You can tailor your Google advertising preferences by visiting the Google Ad Settings page or opt out using the Google Analytics Opt Out Browser add-on.

Handling Do Not Track Signals on Our Site

We respect Do Not Track signals and abstain from deploying cookies or utilizing advertising when a Do Not Track (DNT) browser mechanism is activated. To opt out of personalized advertising, kindly visit https://optout.networkadvertising.org/ (https://optout.networkadvertising.org/).

Children’s Information Under COPPA (Children Online Privacy Protection Act)

We adhere to the practices delineated by the Children's Online Privacy Protection Act (COPPA), which sets forth requirements for protecting the online privacy and safety of children. We neither knowingly collect nor retain personally identifiable information from children under the age of 13, nor do we market to such children.

CAN-SPAM Act Compliance

We collect your email address to:

  • Disseminate information and respond to inquiries or other requests and questions.

  • Process orders, provide information, and deliver updates regarding orders.

  • Share additional information pertinent to your product and/or service.

  • Market to our mailing list or continue sending emails to clients after an initial transaction.

In accordance with CAN-SPAM, we commit to the following:

  • Avoiding the use of false or misleading subjects or email addresses.

  • Clearly identifying messages as advertisements.

  • Including the physical address of our business or site headquarters.

  • Monitoring third-party email marketing services for compliance, if employed.

  • Promptly honoring opt-out/unsubscribe requests.

  • Furnishing a user-friendly unsubscribe link at the bottom of each email.

Should you wish to unsubscribe from future emails, kindly email us at team@altscustodian.com or follow the instructions provided at the bottom of each email, and we will promptly remove you from our mailing list.

Updates to this Website Privacy Policy:

We reserve the right to modify, amend, or update the terms of this policy periodically by posting a notice of such changes on this website. If mandated by law, we will notify you of any alterations. Your ongoing use of our website or any of its services subsequent to the notification will signify your acceptance of the revised policy.